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IBM Support Help Desk Manager Philippines, Quezon City 340064296
What you will do:
You will lead a passionate team that quickly determines what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the IBM user. In this role, you will need to be comfortable in technical environments and be able to motivate your team in delivering excellent service.
This role requires outstanding communication, collaboration, organisation, and problem-solving skills.
Required Technical and Professional Expertise
Demonstrated leadership, business operations, and customer service management
Formal management experience in a support environment
Experience in successfully interacting with customers
Customer experience and service focus
Active listener, collaborator, and team coach
At least 2 years of planning and organisational skills
Ability to build, motivate and inspire a team
Demonstrated team motivational skills
Ability to multi-task
Problem-solving skills
Must be Amenable to Work in full return to office set up in Quezon City (Rotating shift)
Preferred Technical and Professional Expertise
At least 2 years of demonstrated leadership and customer service management
At least 2 years experience in successfully interacting with customers
Windows troubleshooting experience professionally and/or personally
Experience with Agile methodology applied in a customer service environment
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