Amazon Sr Quality Manager PV GSS Operations 

Mexico, Veracruz, Orizaba 

570275843

As the Senior Quality Manager for Global Shared Services (GSS), you will lead our quality strategy across global operations. You'll manage a team of Quality Specialists while partnering with cross-functional stakeholders to define and implement quality standards that drive excellence in our service delivery.In this role you will be responsible for defining and implementing a robust GSS Quality Management Framework, spanning organizations and geographies. You will be accountable for the overall program strategy, communication and governance mechanisms. This will include inspecting existing quality measures, partnering with the operations team and internal stakeholders to gather insights. You will own the end to end process for quality management, from design production to campaign operation. You will be responsible for the performance of your team, coaching, guiding and developing a team of quality leaders.
Key job responsibilities
People Leadership* Build and develop a high-perfoming team of quality professionals.
* Foster an inclusive culture of excellence and innovation.
* Drive career development and career opportunities for team members.
Quality Management* Design and implement the end-to-end quality framework across GSS Operations.
* Develop and maintain quality standard, audit plans and compliance processes.
* Drive data-driven decisions through performance metrics and trending analysis.
* Partner with Stakeholders to benchmark quality metrics and implement improvements.Process Improvement* Lead Innovation initiatives and implement strategic process improvement.
* Collaborate with product/tech teams to identify automation opportunities.
* Drive continuous improvement through data analysis and workflow optimization.

- 8+ years of experience leading multi functional teams.
- 5+ years of experience in a quality management/engineering.
- Proven track record implementing Quality Manager Systems.
- Bachelor’s degree or equivalent experience in Marketing, Engineering, Business Management or relevant field.
- Solid working knowledge using MS Excel, MS Project, Salesforce or equivalent tools.

- Advance degree (MBA/Master’s) in business or related field.
- Lean or Six Sigma Certification.
- Experience with quality management technology solutions.
- Entertainment or streaming industry experience.
- Global Team Management experience.
- SQL/Tableau/PowerBI knowledge is a strong plus..