Salesforce Manager Social Media Operations & Analytics Slack 

United States, Washington, Seattle 

569487311

Job Category

Marketing & Communications

Job Details

Operations & Analytics

• Manage social media operations, including tagging, tracking, and platform governance to ensure campaigns are fully measurable.

• Set up, monitor, and maintain systems to track performance, define KPIs, and establish benchmarks for success across platforms (e.g., Instagram, LinkedIn, TikTok, X, YouTube).

• Analyze social performance data, providing actionable insights to optimize campaigns and inform broader marketing strategies.

• Develop and refine efficient processes for content scheduling, tagging, and platform distribution.

• Collaborate with agency partners to optimize reporting, tracking, and performance analysis, and communicate campaign results to senior leadership. Implement new tools and processes to enhance social media operations and performance reporting.

Content Creation & Strategy

• Support content development by writing and editing posts that effectively communicate Slack’s brand and products to key audiences.

• Partner with social media specialists and creative teams to create, optimize, and distribute engaging content that resonates with Slack’s community.

• Leverage performance data to guide content strategy, ensuring Slack's social content is both impactful and aligned with business objectives.

• Exercise strong editorial judgment to quickly adapt messaging and creative based on real-time performance and feedback.

Required Skills:

• 5+ years of experience in social media operations, analytics, content strategy, or a related field.

• Must be based in Seattle or San Francisco

• Expertise in social media operations and performance measurement tools. Experience analyzing and translating social media metrics into actionablerecommendations.

• Knowledge of social media management platforms (e.g., Sprinklr, Hootsuite) and analytics tools (e.g., Google Analytics).

• Strong project management skills with a focus on operational efficiency, data integrity, and attention to detail.

• Excellent writing and editing skills, with the ability to quickly produce high-quality content for social channels.

• Proactive, adaptable, and able to balance both analytical and creative tasks in a fast-moving environment.

• Comfortable with shifting priorities and ambiguity.

• Experience collaborating with social media agencies and cross-functional marketing teams is a plus.

• Exceptional communication skills, with the ability to present complex data insights to senior leaders and influence decision-making.

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Posting Statement

does not accept unsolicited headhunter and agency resumes.