Amazon Support Engineering Manager CoSS 

Romania, Bucharest 

566456249

Key job responsibilities
Responsibilities include direct management of a team of 8+ support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools.

Bachelor's degree in Engineering or related field
Experience managing a team of 8+ support engineers or related technical roles
Technical support experience
Experience troubleshooting technical issues, including reading and analyzing logs, using dashboards, and responding to service alerts and alarms
Strong verbal and written communication skills, with the ability to clearly explain technical issues to different audiences, including customers and leadership.
Experience in writing technical documentation or support articles.