Amazon Support Engineer CoSS 

Romania, Bucharest 

534207553

Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.Key job responsibilities
• Diagnose and resolve production software issues across multiple products and services
• Perform comprehensive troubleshooting and root cause analysis for technical challenges
• Provide timely and effective support through ticket management and customer communication
• Coordinate support issue handoffs within the team
• Develop and contribute to a comprehensive team knowledge base
• Collaborate with cross-functional teams to improve operational excellence Product and Service Ownership
• Ensure adherence to service level agreements (SLAs)
• Coordinate customer notifications and workflow management