Amazon Tech Business Developer II Services 

United States, Washington, Seattle 

565356732

Key job responsibilities• Enhance vendor participation by leveraging in-depth knowledge of Service Technologies and program opportunities.
• Demonstrate expertise in synthesizing data, identifying root causes, and devising actionable solutions to address challenges and enhance the overall customer experience.
• Lead the implementation, configuration, testing, training, and documentation activities across various projects.
• Define new processes and procedures for efficient operations.
• Play a key role in overall project management, including time estimation and resource scheduling.
• Oversee day-to-day performance of vendors including weekly status calls, monthly business reviews, and quarterly business reviews.
• Manage risk issue escalation and resolution.
• Demonstrate drive to execute projects both within and outside the Business Units.
• Review deliverables and assigned tasks to the team, ensuring on-time delivery with zero downtime and outstanding customer satisfaction.
• Establish and maintain agreements, ensuring compliance through metric development, analysis, and reporting.
• Drive corrective actions with partners through comprehensive reporting and training.
• Oversee onboarding of technicians, coordinate training sessions, and contribute to the development of documentation specific to ITS On-Premise.
• Manage purchase orders, reconcile invoices, and maintain finance records.

- 3+ years of business development, partnership management, or sourcing new business experience
- Bachelor's degree or equivalent
- Experience using data and metrics to determine and drive improvements

- Experience building processes, project management, and schedules
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization