What You'll Do?Who You'll Work With?Roles and Responsibilities:• Handle a wide variety of technical support problems—from simple application or network configuration fixes to extremely complex troubleshooting and problem resolution.• Utilize moderate to complex lab setups to recreate and solve problems.• Submit complete and correct defect reports with collaboration and supervision.• Work with minimal supervision and exercise judgment within defined procedures to determine appropriate action.• Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.Technical Qualifications:• Troubleshooting experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management).• Troubleshooting experience of container-based architectures: Docker and Kubernetes.• Configure, implement, and troubleshoot API-based technologies.• Deploying services using ESXi, AWS, Azure, and GCP cloud instances.• Ability to manage, configure and troubleshoot certificate-related technollgies (PKI, SSL, TLS, VPN).• Analyze and manipulate packets using tools such as Wireshark to identify and troubleshoot packet flows.• Design and recreation of moderately complex customer issues in a lab environment.• Bachelor’s degree and/or 3-6 years equivalent experience in related fields.• Excellent written & verbal communication skills and can present/communicate ideas effectively across different audiences, such as Sales, Customers, or Engineering.• Excellent time & customer management.• Ability to drive customer satisfaction and take ownership for customer success.Desired Certifications:CCNA, CCNP, DevNet Associate, DevNet Professional, AWS, VMWare, Linux.We connect everything – people, process, data and things – and we use those connections to change our world for the better.We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
