Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

277040752

What You'll Do

• You will be part of Cisco's Technical Services team of technical authorities whose #1 focus is to help customers deploy and operate their networks optimally while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
• You will be part of Cisco's Firepower Security technology team consists of the industry's brightest minds; developing and deploying today's most sophisticated Internet technologies. You'll gain insight on the detailed functionality of Cisco products and partners with all distributed elements of the service chain.

Who You Are

• You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
• You can apply your analytical skills and technical knowledge to tackle product and network problems of moderate to high complexity.
• You will also provide technology/product training and intellectual property material as required
• You'll act as focal point for large account network problem resolution.
• You can optimally apply moderate to sophisticated lab setups to recreate and tackle problems.

Roles and Responsibilities:

• Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
• Handle a wide variety of technical support problems—from simple application or network configuration fixes to very sophisticated troubleshooting and problem resolution.
• Apply moderate to sophisticated lab setups to recreate and tackle problems.
• Submit complete and correct defect reports with collaboration and supervision.
• Work with minimal direction and exercise judgment within defined procedures to resolve appropriate action.
• Collaborate with other TAC engineers across technology boundaries to help drive quicker resolution where multiple technologies may be involved.

Technical Qualifications:

You have fundamental working knowledge of the networking industry, products and protocols. Some level of experience is preferred in at least two of the following network security products, protocols, and solutions:

• Cisco Adaptive Security Appliance (ASA) firewalls & vASA
• FTD, Firepower, FMC
• Cisco IOS Firewall (Zone-Based Firewall), Clustering
• Cisco Security Manager (CSM)
• Microsoft Active Directory (AD), Linux, Unix
• Wireshark and other tools for TCP/IP packet bring together analysis
• Server and appliance virtualization using VMWare, MS Hyper-V, and KVM
• Python, Perl, Bash scripting skills would be an added advantage

Desired Skills:

• BS in a technical field (such as CS, EE, IT) or equivalent 5+ years related experience.
• Experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks.
• CCNP, CCNP Security, or CCIE Certification desired/preferred

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.
• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Inquisitive Cities to your everyday devices.
• We benefit everyone - We do all of this while aspiring for a culture that empowers every person to be the difference, at work and in our communities.