SAP Technology Services Senior Specialist f/m/d 

Germany, Baden-Württemberg 

563580452

What you'll do

• You are part of a team that is managing our third-party resources in Germany which are delivering the onsite end user support and are responsible for the hardware lifecycle of our end user hardware in Germany.

• You are teaching our internal clients how to use the applications in our digital workplace (mainly everything client related in the M365 Universe) in personal onsite trainings.

• You are responsible for the IT onboarding part of our new employees in Germany.

• You are the starting point for our internal customers for their “non-everyday” issues and help them solve them with a customer-centric support approach.

• You are supporting the installation, configuration, maintenance and troubleshooting of our mobile devices.

• You have in-depth knowledge and experience in the world of mobile devices and applications and can identify and solve new problems.

• You can look at problems from different angles and can recognize relationships that you then use as a solution approach.

• You work according to the principles of Agile/SAFe and are part of a self-organized team.

• You apply the ITIL processes for problem management and document all relevant information in the Service Now system.

• Work closely with other IT professionals, customers, and stakeholders to deliver a high level of service

What you bring

• Excellent knowledge of all relevant end user applications in the MS 365 universe

• Strong analytical and problem-solving skills with attention to detail.

• Excellent interpersonal skills – communicating with others, problem solving and decision making.

• Positive attitude, sociable, a team player who is service oriented.

• Ability to work without supervision and taking ownership of assigned tasks.

• Willingness to accept additional responsibilities.

• Excellent in German and English, both written and verbal.

The requirements and expectations regarding our team are high, and we help each other to deliver the best possible user experience. This highly innovative and transformative area of IT brings some unique challenges but also opportunities to greatly support and enhance the productivity of SAP employees.