Uber Commercial Account Manager 

United States, West Virginia 

563262519

WHAT YOU’LL DO:

• Manage a portfolio of restaurants across different geos in the UK and be responsible for its growth and profitability
• Commercial Management: Lead commercial discussions with merchants to build sustainable long-term partnerships.
• Growth: Develop strategies in conjunction with your partners to help grow their businesses (e.g. effective marketing plans, menu optimisations, operational improvements etc.)
• Build effective outreach strategies: Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
• Work with the manager to build scalable processes and standardize best-practices to grow mid-sized SMB accounts at scale
• Track WoW rhythm of the business, and identified the hidden business signals
• Operational Improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users and couriers - whether that’s making sure they received what they ordered, or they’re receiving it when they expect it.
• Analysis: Quantify everything you do. Utilise data-driven decision making to understand the performance of initiatives to ensure you are effectively prioritising and developing strategies for your portfolio of accounts.
• Improve tools and processes: Use your analytical ability combined with operational rigour to identify gaps in our current processes and build tools to drive forward partnership KPIs and maximise your impact
• Partner with internal teams: Work closely with stakeholders in internal teams (e.g. Central Operations, Community Operations) to solve problems and ensure that feedback received is utilised in improving our product and operations.

BASIC QUALIFICATIONS

• Minimum1-2 years in a client-facing role or relevant commercial position with selling experience
• Proficiency using G-suite (particularly G-sheet) or Excel
• Confident in making data-led decisions and using sound business judgment
• Strong communication skills (verbal and written)
• Speed, resourcefulness, and go-getter attitude. This team moves fast and always operates in new spaces
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners
• Competitiveness and persistence to grow their accounts and hit targets

Preferred Qualifications

• Highly autonomous - able to work with minimal oversight
• Ability to fuse business, strategy, finance and legal concepts to lead complex, multifaceted deals
• Problem solving skills: when you see a problem, you work hard and think out of the box until you fix it
• Capable to run analysis and/or understand data and transform it into relevant insights
• Strong executive presence and have a track record of outperforming metrics-based business goals
• Effective at operating under pressure and meeting tight deadlines

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .