JPMorgan Lobby Executive Receptionist 

India, Telangana, Hyderabad 

563192073

As Lobby Executive Receptionist, you’ll be expected to leave a lasting impression by delivering the highest standards of service to employees and visitors entering our corporate buildings. The ideal candidate will have outstanding organizational and people skills, excellent written and oral communication skills and multi-tasking talent.

The Executive Receptionist will be responsible for reception desk essential functions, greeting and directing clients, answering telephone calls, promptly returning emails, etc.

Job Responsibilities:

• Welcome and register guests in accordance with building/security procedures
• Coordinate all employee / visitor or host needs prior to guest arrival and communicate changes to the team
• Be a ‘Culture Carrier’ per Global Amenity Services brand standards and ensure the team is adhering to these guidelines
• Build working relationships with colleagues to include meeting planners, internal admins, building personnel, etc.
• Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed
• Be knowledgeable of building and meetings/events taking place in the site and be the first point of contact for general enquires via telephone and e-mail
• Maintain the reception area, keeping it clean and free of clutter and adhere to standards of operations established for guests and employees

Required qualifications, capabilities and skills

• Extensive familiarity, and experience in delivering lobby reception services
• Minimum 2 years’ experience in high end reception or management role
• Neat in appearance; ability to present a polished image and follow uniform guidelines without exception
• Excellent written and verbal communication skills.
• Good time management skills.
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Must be willing to work flexible shifts covering lobby reception hours and locations

Preferred qualifications, capabilities, and skills

• Competency in Microsoft applications including Word, Excel, and Outlook. knowledge of EMS booking system
• Hands on experience with office equipment (e.g. fax machines and printers)