JPMorgan Executive Lobby Receptionist 

Philippines 

405541705

You will manage day to day running of the Lobby Reception, responsible for reception desk essential functions; greeting and directing clients, answering telephone calls, promptly returning emails, etc. You will primarily support all aspects of employees/visitors and guest services across three main areas - Lobby Reception, Conference Center, and Lobby Coffee Bar.

Job Responsibilities:

• Coordinate employee / visitor or host needs prior to guest arrival and communicate changes to the team
• Welcome and register guests in accordance with building/security procedures. Ensure information submitted in the visitor registration system is accurate and up-to-date to include company name details where applicable.
• Be a ‘Culture Carrier’ per Global Amenity Services brand standards and ensure the team is adhering to these guidelines
• Build working relationships with colleagues to include meeting planners, internal admins, building personnel, Global Security, etc.
• Support reception and general booking inquiries of the Conference Center when needed
• Provide on the spot feedback when customers complaints are received and handle all escalations at the lobby desk as needed
• Be knowledgeable of building and meetings/events taking place in Amenity spaces
• Adhere to standards of operations established for guests and employees. Be the first point of contact for general enquires via telephone and e-mail
• Take responsibility for overcoming issues affecting service standards and by effectively communicating any ongoing/potential issues that need to be addressed
• Be familiar with the firms’ amenities/services to respond to employees, visitors and client inquiries. Maintain the reception area, keeping it clean and free of clutter
• Provide weekly/ monthly reports , MIS , guest history

Required qualifications, skills and capabilities:

• Minimum 3 years experience in a high-end client-facing reception role, front office, guest services, management position in the hospitality industry
• Neat in appearance; ability to present a polished image and follow uniform guidelines without exception
• Excellent written and verbal communication skills
• Hands-on experience with office equipment (e.g. laptops and printers)
• Good time management skills
• Experience with administrative and clerical procedures
• Able to contribute positively as part of a team, helping out with various tasks as required
• Must be willing to work flexible shifts covering lobby reception hours and locations
• The Lobby Reception team is expected to look visibly neat and tidy at all times. Following the Dress Code, General Guidelines, Day-to-Day Usage, and Grooming Standards allows the team to create an immaculate presence that garners both respect and individuality.

Preferred qualifications, skills and capabilities:

• Competency in Microsoft applications including Word, Excel, and Outlook. Knowledge of EMS booking system (a plus)