JPMorgan Operations Supervisor 

United States, Florida 

56208961

As the Team Manager for Home Lending Closers, you will be responsible for leading and overseeing a team of Closers, ensuring the efficient and accurate processing of title and closing documents. Your role involves providing leadership, guidance, and support to the team, fostering a collaborative environment, and ensuring all closings meet business requirements and deadlines.

Job Responsibilities:

• Coordinate the daily operations of a Closing, focusing on Chase Pipeline management and prioritization.
• Assist with escalations, addressing issues from individuals, and coordinating appropriate decisions to resolve customer and partner concerns.
• Monitor adherence to prescribed quality standards, cycle times, productivity goals, and pipeline management.
• Review daily production metrics with the team and manage the pipeline to ensure loans progress effectively to closing.
• Interact with assigned origination management teams to facilitate smooth operations.
• Ensure staff verifies loan documentation, recalculates information as needed, and accurately updates systems.
• Provide people leadership by modeling and offering direction through coaching and developing team members at all levels, fostering long-term learning and development.
• Promote collaboration by partnering with team members to prioritize customer needs.
• Deliver results by setting and understanding goals, working towards short-term objectives, and supporting long-term strategy.
• Communicate effectively by sharing information, concepts, and opinions to achieve clear understanding and desired outcomes, and by answering complex inquiries.
• Maintain accountability by ensuring the team communicates effectively with partners and settlement agents via phone.

Required Qualifications:

• Proven experience in managing a team within a mortgage or financial services environment.
• Strong leadership skills with the ability to coach and develop team members.
• Excellent communication skills and the ability to handle complex inquiries.
• Ability to collaborate effectively with internal and external partners.
• Strong problem-solving skills and the ability to address escalations efficiently.
• Proficiency in pipeline management and prioritization.
• Commitment to delivering results and achieving organizational goals.