Amazon Sr Program Manager Comms Selling Partner Communications & Content 

United States, Arizona, Tempe 

561186970

This individual will work with teams across SPS to influence content quality, relevancy, and engagement as inputs to our end goal of improving seller satisfaction through comms. You will establish program best practices, lead change initiatives, and implement solutions that benefit the seller experience.Excellent communication skills, bias for action with clear prioritization and an ability to thrive in ambiguity are required.Key job responsibilities
• Establish programmatic best practices in alignment with overall content quality strategy
• Define and instrument success metrics across content types and channels
• Develop and maintain partnerships with internal teams and stakeholders, driving accountability
• Conduct weekly metrics analysis and deliver program reporting to leaders and stakeholders
• Serve as a key influencer in developing and auditing business strategy, and monitoring key metrics, seller feedback, and learnings to deliver programmatic optimizations
• Review and implement program and process optimization

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field