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SAP Service Execution Specialist - Enhanced Operations SAP Basis HANA 
China, Shanghai 
558244088

Today

As an EOS Execution Service Specialist - you are responsible for:

  • Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
  • Immediate execution of customer service request which are critical during special phases of the customer life cycle.
  • Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
  • Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
  • Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
  • Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
  • Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
  • Process improvement initiatives for daily operational activities
  • Streamline standard operating procedures by focussing on automation enhancements.

Role Requirements:

  • Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
  • Practical knowledge with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
  • Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is preferred.
  • Working knowledge on SAP Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration is preferred.
  • Experience in working with Linux pacemaker environment is added advantage.

The Role:

  • Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
  • 5 to 6 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
  • Working knowledge of Business Object Products (BOBI, BODS etc)
  • Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases.
  • Basic knowledge of Network and Storage
  • Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
  • Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
  • Experience working in an international environment, being able to work effectively with international and virtual teams.
  • Capable in technical documentation and creation of knowledge-based assets (KBAs)
  • Ability to continuously acquire new knowledge proactively and independently.
  • Analytical and solution-oriented thinking
  • Exposure to the ITIL framework would be beneficial.
  • Strong customer service focus with customer first Mindset.