SAP Senior Service Execution Specialist SAP ECS - Enhanced Operations 

Singapore, Singapore 

337630761

As a Senior EOS Service Execution Specialist - you are responsible for:

• Ensure the execution of planned changes requested by customers are completed as per the activity schedule, tracking, and achieving various ambitious service KPI and SLA’s.
• Immediate execution of customer service request which are critical during special phases of the customer life cycle.
• Quick responses during escalations, ensure no service requests are impacted in the delivery phase, identifying and driving initiatives to improve the customer operations.
• Analyse customer feedback on the service request execution quality and bring about changes in a more structured and time bound manner.
• Drive feedback relevant to procedure and process with relevant teams and drive it to completion.
• Coordinate and orchestrate the work between the various teams with Strong collaboration with other units within and outside Enterprise Cloud Service units.
• Bring in Continuous Improvement Initiatives, to address customer pain points and enhancements in the Service Delivery
• Process improvement initiatives for daily operational activities
• Streamline standard operating procedures by focussing on automation enhancements.

• Excellent hands-on experience in one of the areas like SAP Basis, Lifecycle events (Upgrades / Updates). SAP Project Management, Support Knowledge of products like SAP Cloud-Connector, S4 would be an added advantage.
• Hands-on experience with SAP technologies like SAP NetWeaver, Business Objects, SAP HANA and SAP Sybase Adaptive Server Enterprise (ASE)
• Experience with Managed/Hosting services or SAP Private Cloud or Public Cloud Operations/Support is an added advantage.
• Working knowledge on Application Security, System Copies, DB export-import, and disaster recovery strategy, client administration.
• Experience in working with Linux pacemaker environment is essential.

• Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management.
• 8 to 12 years of work experience as a Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)
• Hands-on experience with SAP Business Objects Products (BOBI, BODS etc.)
• Hands-on experience in UNIX/Linux OS, HANA and Sybase ASE Database relevant.
• Working knowledge of Network and Storage
• Basic knowledge of one or more of the following products are preferred: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector
• Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP)
• Experience working in an international environment, being able to work effectively with international and virtual teams.
• Capable in technical documentation and creation of knowledge-based assets (KBAs)
• Ability to continuously acquire new knowledge proactively and independently.
• Analytical and solution-oriented thinking
• Exposure to the ITIL framework
• Strong customer service focus with Customer first Mindset

We win with inclusion

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.