JPMorgan GB Central Planning & Analysis Vice President 

United States, New York, New York 

556230566

Job Responsibilities:

• Process payments accurately by verifying and stratifying inputs in line with SOPs without errors.
• Identify and escalate all errors/exceptions upon identification. Respond effectively and timely to routine queries/complaints.
• Focus audits on all BAU activities. Identify opportunities for process efficiency and implement them in a controlled manner.
• Exhibit effective communication with key stakeholders. Create and update SOPs/documentation while ensuring that standards are followed; ensure that IT Policy/System accesses and other applicable JPMC policies are followed.
• Create an effective work environment by maintaining healthy relations with team mates. Take initiative in extending support to team members when required; keep the team informed about issues and corrective actions in the process.
• Provide support to team colleagues as required. Prepare MIS/Scorecard as required by senior management.
• Provide overall supervision/leadership to the staff and act as a back-up to the Shift Manager.
• Be flexible to work on night shifts/holidays/extended working hours on high volume days

Required Qualifications, Skills and Capabilities::

• Graduate with minimum 3 years strong experience in handling SWIFT and International/ Cross Border Payments
• Understanding of Banking and Financial Services Industry
• Excellent verbal, written communication skills and good Presentation Skill
• Strong analytical skills
• Strong ability to understand multiple systems and platforms.
• Excellent detail orientation. Ability to delve into details with a view to solving issues and add value to existing functions.