Purpose & Overall Relevance for the Organisation:
Platforms (emarketplaces) play a key strategic role in accelerating our digital brand eCommerce strategy. Winning on these platforms through our flagship stores while delivering a premium end-to-end consumer experience will be key to success for this role.
As Platform Account Manager, you will be responsiblecore functional capability pillars oftrategy and end-to-endlatform flagship store management includingpricing, promotion, assortment, digital marketing and consumer experience.
:
- Develop holistic strategy with appropriate segmentation and digital marketing tactic
- Ensure sufficient account management via Joint Business Plan in place, with clear platform (emarketplace) strategies, standards & guideline
- Implement onlinebrand storemanagement, responsible for all commercial and operational KPIs andexecutecommercial marketing activations
- Identify key selling products and give input on future buying based on GTM process
- Build and operate brand store site design/feature/content innovation
- Develop annual promotion calendar and execute online advertisement to drive traffic
- Champion the communication with all internal stakeholders to drive premiumconsumerexperience on platforms and keep our brand equity as a key contact person with eCom key functions such as eCom Buying & Trading, Operations, Digital Analytics and CS
- Execute regular data analysis, reporting, and optimization ofplatformperformance with key levers and opportunities for improvement
- Identify new business growth opportunity within platform
- Lead new door-opening projects in alignment with global and internal teams
- Manage our external agencies to meet agreed targets
Key Relationships:
- Brand team
- eCom Buying &Trading team
- eCom Operation team
- eCom ConsumerExperience team
- eCom Digital Analytics team
- External agencies
Knowledge, Skills and Abilities:
- University degree,with solid years in consumer industry withminimum8 years in eCom business in sporting goods, FMCG, fashion industry
- Strong experience in working with platforms (emarketplaces) from brand side
- Comprehensive understanding of digital marketing and marketplace landscape and the levers available to drive growth
- Strong collaboration and communication skills to work smoothly across multiple stakeholders
- Track record of successfully managing platform business
- Strong strategic thinking and daily running business skillset todrive performance
- Highly organized, consumer-centric, business-driven
- Excellent English language skills