Amazon Quality Assurance Lead - EU Amazon Key 

Netherlands, North Holland, Amsterdam 

555452427

Key job responsibilities
* Lead the development and implementation of comprehensive QA processes tailored to European markets, with the goal to identify value/opportunity/risk and take corrective actions
* Take end-to-end ownership to collaborate with Operation partners to ensure identified issues are addressed and improvement has been sustained
* Maintain subject matter expertise specific to job function and general industry awareness
* Pioneer and establish processes for new projects with minimal existing documentation or SOPs
* Reporting of key trends, performing deep dive analysis to identify root causes and collaborating with global stakeholders to share critical insights for further action/ analysis
* Provides ideas for process improvements across multiple projects and teams to enhance process efficiency, quality and customer experience
* Use critical thinking and demonstrate high ownership while reviewing processes and technologyA day in the life
About the team* Introducing new tools and procedures that drive defect identification and reduction by partnering with internal teams and business groups to adopt improvements
* Introducing quality metrics and triggering containment and corrective actions as necessary
* Creating and presenting quality reports and dashboards to KfB leadership
* Continually evaluating solutions not only for quality and business impact, but scalability
* Diving deep in the details, as well as identifying big-picture trends and recommendations based on the data

- Bachelor's degree or equivalent
- Experience in Quality Assurance or related field
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- Strong written and verbal communication skills
- Strong time management and ownership of deliverables
- Ability to analyze and identify patterns in large data sets
- Strong attention to details
- Ability to work independently and to navigate ambiguous environments in order create structure where none exist
- Ability to apply critical thinking and problem solving skills

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Proven experience in automate manual process and increase productivity
- Knowledge of SQL and basic scripting
- Experience with end-to-end project management
- Experience in logistics operations, particularly in last-mile delivery
- Proficiency in another EU language beside English (preferably Italian or German)