Bank Of America Lead Operations Representative - 3rd Shift 

United States, Illinois, Chicago 

55475138

This job is responsible for handling day-to-day Operations processes and working towards deadlines. Key responsibilities include completing all workflows, providing guidance to other team members, assisting internal business partners, and providing functional expertise. Job expectations include performing routine and various item processing functions under moderate supervision within a process that has built-in checks and balances.

Line of Business Description:

3rd Shift Saturday night - Wednesday night 10:00pm-6:30am

Responsibilities:

• Contributes to overall success of an Operations team as an individual contributor
• Handles operational activities and queries for either single or multiple Lines of Business across the enterprise
• Adheres to deadlines set internally within the business unit or those in agreed Service Level Agreements with internal or external business partners
• Provides functional expertise knowledge to projects or initiatives relating to the business unit
• Maintains internal operational and financial controls and works within the risk appetite of the business unit
• Continues to review processes to ensure they are efficient and implements process improvement opportunities

• Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier
• Reconciles shipments and stores contents for future retrieval
• Keys customer information into the abandoned property system
• Responsible for document retention and all required box proration steps to ensure accurate recordkeeping the individual must be capable of working in a high volume and demanding continuous production environment
• Ability to understand different transaction types and document types and unique to specific instructions (such as nested transaction self-mailers, express envelopes, correspondence only, large volume transactions

Required Qualifications:

• Must be able to work in a dual control environment
• Must be able to stand, bend, and lift packages up to 25-50 lbs.
• Must be detail oriented and accurate, demonstrating they can adhere to all policies and procedures
• Must be able to work under pressure to meet strict deadlines in a fast-paced environment
• Experience with preparing detailed reports and customer correspondence
• Comfortable working on a computer to complete research, account maintenance, and reporting
• Able to work overnight
• Standing and sitting for long periods of time

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Collaboration
• Data Collection and Entry
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Planning
• Reporting
• Account Management
• Conflict Management
• Decision Making
• Inclusive Leadership
• Process Management

3rd shift (United States of America)