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GE HealthCare Implementation Specialist - 
Remote, Remote 
554476711

15.08.2024
  • Primary Installation Role responsibility where location of work may vary across the United States.

  • Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.

  • Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.

  • Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.

  • Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.

  • Mentoring and coaching local FE on installed solution.

  • Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.

  • Manage vendor service as needed.

  • Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.

  • Supports engineering new product releases.

  • Expected travel minimum 90%

  • Bachelors or associates degree or equivalent experience

  • 4+ years of experience in installing and configuring network equipment

  • 1+ year of demonstrated leadership experience

  • Demonstrated experience with communicating and remediating enterprise networking infrastructure

  • Demonstrated experience implementing disaster recovery procedures

  • Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems

  • Understanding of cyber security vulnerabilities

Desired Qualifications:
  • 5+ years of experience in IT
  • Certified in CompTIA Network+, CCNA, or CCWA