PNC Implementation Analyst Sr GOV - Treasury Management Client Care 

Remote, Remote 

968679376

•Excellent verbal and written communication skills.
•Excellent project management, organizational, and time management skills.
•Ability to adapt and learn quickly to new/changing products, processes, and procedures.
•Extensive experience with supporting client technology implementations and the software development/implementation lifecycle.
•Experience supporting client testing/validation of payment rails and banking technology interfaces.
•Experience working with and coordinating troubleshooting/debugging with third party vendors.
•Understand and have experience implementing with clients the following payment rails: (include but not limited to: ACH, EDI, RTP, API, Wire).
•Understand and have experience implementing with clients various payments/banking standards and formats (NACHA, X12, JSON, XML, ISO 20022) but not limited to.
•Be capable of working with the client to obtain or clarify Business Requirements. Then in turn discuss with the Technical IT resources.
•Be able to offer alternative solutions or recommend another product/service depending on the client’s need.
•Be able to communicate project timelines, delays, or other in a fashion that the client understands.
•Coordinate internal/external calls and meetings.
•Conduct testing on various platforms (Mainframe & Server based) which can also include running of test files, jobs, and manual loading.
Job Description

• Implements complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, ongoing relationship management and maintaining client-specific operating procedures. Provides sales or consultative support to prospects or clients in select deals.
• Utilizes data provided from sales and/or sales support personnel to establish or update client-specific information for assigned product. Coordinates and produces data for pre-implementation validation. May coordinate implementation work done by other staff.
• Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Advises staff on implementation operating procedures. May develop and maintain training materials and on-line demonstrations for product implementations. May provide end user customer training.
• Serves as an escalation point and independently resolves challenges regarding implementation issues raised by staff or client. Identifies/develops necessary solutions. Ensures positive ongoing client experiences.
• Manages multiple complex implementations simultaneously; reports progress relative to service level performance. Facilitates/coordinates internal and external stakeholder meetings for implementation projects.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and requiredneeded to be successful in this position.

Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating ProceduresRoles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.No Required Certification(s)PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

California Residents

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