Akamai Senior Technical Support Engineer - 

United States 

554427543

As a Senior Technical Support Engineer, you will be responsible for:

• Learning and gaining in depth experience in APIs and cyber security, including the OWASP API Security Top 10
• Triaging and resolving customer support cases for our worldwide enterprise customers
• Ensuring customer success while maintaining high customer satisfaction throughout all interactions
• Reproducing customer issues, finding workarounds, and writing high quality bug reports
• Working remotely to support our customers and interacting with internal teams (including tier 3 support, development, product and customer success) to provide satisfactory resolutions to customer issues
• On-call shifts that may include nights, weekends, and select holidays

Do what you love

To be successful in this role you will:

• Have 8 years of relevant experience supporting software products (level 2 or 3 support for enterprise cloud software preferred)
• Have knowledge in Linux, SQL, containers (Docker and Kubernetes), cloud platforms, and APIs
• Have customer-focused and a responsiveness mindset
• Have the ability to communicate professionally and technically with customers and collaborate with internal stakeholders.
• Have a willingness to work on-call shifts when required

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.