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Apple Software Engineer - Contact Center 
India, Karnataka, Bengaluru 
553270027

06.06.2024
Description
- As the Contact Center Applications Lead, Design, Develop, Implement, Deploy and Support contact center interaction routing applications- Drive documentation of technical design and system architecture- Build prototypes using known or new technologies - Contribute towards optimizing the Genesys platform and ensure it is appropriately scaled to meet the needs.- Drive the migration/development activities from on-premise to cloud.
Key Qualifications
  • 4+ years of Expertise in contact center application design/development
  • Expertise on Genesys interaction routing
  • Good knowledge of JAVA/ J2EE, Javascript programming.
  • Strong knowledge of Contact Center Reporting
  • Experience using GIT
  • Exposure to Genesys Cloud CX is plus.
  • Exposure in building contact centre stats based on real time data.
  • Experience in Kafka or any event streams is a plus.
  • Having knowledge and hands on cloud concepts, deployments, kubernetes, containerization, CICD concepts in cloud is a plus
  • Excellent verbal and documentation skills (Able to communicate with more non-technical business users)
  • Good analytical skills and ability to research and present findings
  • Ability to think independently for arriving at the best solution and advocate the same.
  • Strong Problem solving abilities
  • Ability to multi-task
  • Standout colleague with excellent collaboration skills
  • Pro-active and able to work on own initiative
  • Familiarity with Mac OS desirable.
Education & Experience
Bachelors degree or equivalent experience