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Apple Software Engineer - Contact Center India, Karnataka, Bengaluru 553270027
04.04.2024
Key Qualifications
- 4+ years of Expertise in contact center application design/development
- Expertise on Genesys interaction routing
- Good knowledge of JAVA/ J2EE, Javascript programming.
- Strong knowledge of Contact Center Reporting
- Experience using GIT
- Exposure to Genesys Cloud CX is plus.
- Exposure in building contact centre stats based on real time data.
- Experience in Kafka or any event streams is a plus.
- Having knowledge and hands on cloud concepts, deployments, kubernetes, containerization, CICD concepts in cloud is a plus
- Excellent verbal and documentation skills (Able to communicate with more non-technical business users)
- Good analytical skills and ability to research and present findings
- Ability to think independently for arriving at the best solution and advocate the same.
- Strong Problem solving abilities
- Ability to multi-task
- Standout colleague with excellent collaboration skills
- Pro-active and able to work on own initiative
- Familiarity with Mac OS desirable.
Description
- As the Contact Center Applications Lead, Design, Develop, Implement, Deploy and Support contact center interaction routing applications- Drive documentation of technical design and system architecture- Build prototypes using known or new technologies - Contribute towards optimizing the Genesys platform and ensure it is appropriately scaled to meet the needs.- Drive the migration/development activities from on-premise to cloud.
Education & Experience
Bachelors degree or equivalent experience
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