Akamai Cloud Support EngineerAssociate Shift Time 1200pm IST- 900pm IST 

India 

552428214

Partner with the best

As Associate Cloud Support Engineer for Akatec ACSE at Akamai Technologies, you will be responsible for leading the mission-critical, technical service and support for the global online customers. You will be responsible for improving processes, optimizing operations, and continuously improving the metrics which reflect an industry-leading support experience.

As a Associate Cloud Support Engineer, you will be responsible for:

• Working as a trusted support partner to resolve customer questions and issues.
• Providing technical/team leadership and direction to AkaTec organization
• Owning the problem resolution and collaborating with internal teams
• Leading investigations across Akamai's Distributed Network for optimized performance and delivery for customers
• Analyzing existing technical issues across Akamai's Distributed Networks and proposing solutions to prevent issues recurring.

Do what you love

To be successful in this role you will:

• Have 6 months - 2 years of experience and a Bachelor's degree in computer science/Engineering or relevant fields
• Have experience providing technical solutions & support to B2B customers
• Be well versed in how the internet works, it's underlying protocols with understanding of DNS, HTTP/S, TCP.
• Have basic knowledge of Linux and/or Unix
• Be able to prioritize workload and communicate technical issues to stakeholders of varying technical ability

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.