Citi Group Branded Cards Process & Control Lead VP 

United States, Florida, Jacksonville 

551386123

Key Responsibilities:

• Lead the evaluation of key processes, including AML, with broad implications for Branded Cards.
• Drive the design and analysis efforts to improve consistency, limit hand-offs, clearly define ownership, and mitigate risk.
• Maintain book of work, provide summary view to management.
• Recommend process and controls for simplification and automation.
• Identify need for resourcing where appropriate for tech or larger scale projects.
• Own or support Issues, drive timely and complete resolution.
• Identify opportunities to enhance workflow tools (WFM).
• Design or partner to ensure new procedures, ARCMs and other key control documents are updated.
• Support communications with Legal and Compliance, including regulatory and policy updates that may affect businesses.

Management & Leadership Characteristics:

• Program management disciplines and an understanding of the products and services Citi offers.
• Process re-engineering and improvement mind-set with ability to identify and solve for root cause rather than symptoms; address problem solving and opportunities in a holistic way/break down organization silos.
• Well-developed listening skills and a strong ability to engage at the senior management level.
• Articulate and effective communicator, both orally and in writing
• Continuous improvement mind-set – assess impact of actions and adjust as needed; simplify and standardize at every opportunity.
• Partner across all stakeholders—control functions, the business in a way that demonstrates collective obligation on managing risk through appropriate controls. Curious and motivated to drive meaningful improvements throughout complicated processes.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.

Qualifications & Education:

• 6+ years Credit Cards experience in financial services with a demonstrated understanding of the control framework.
• Bachelor’s/University degree or equivalent experience

Anticipated Posting Close Date:

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