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IBM Customer Success Manager - Technical Specialist United States, New York, New York 551313946
Your Role and Responsibilities
Your primary responsibilities will include:
Team Leadership and Development
Solution Validation : Collaborate with CSMs and clients to validate solutions with MVPs that deliver value, leading to production readiness.
Establishing Trusted Client Relationships : Create and maintain enduring, trusted relationships at technical levels within clients, including CIOs, CTOs, Developers, Data Scientists and Architects, establishing IBM as an essential partner.
CSM Team Coaching : Coach CSM teams with clarity and conviction to ensure they fully understand how to perform their roles successfully and achieve their KPIs.
Required Technical and Professional Expertise
Proven Leadership and Credibility : Seasoned technical leadership with a proven track record, along with experience in coaching CSM teams to drive the adoption of complex, enterprise-grade technology solutions.
Expertise in Deal and Situational Coaching : Demonstrable mastery of deal and situational coaching, while fostering a high-performing, growth-minded, and candid culture.
Practical Skills in Technology Domains : Possess deep, practical, and applied skills in one of the following areas: Cloud, Data and AI, Automation, Integration, or Security (with understanding across a broad selection, including their interconnectivities).
Preferred Technical and Professional Expertise
Diverse Technology Solution Expertise : Experience working with a wide range of technology solutions, including Cloud, Data & AI, and more (training in IBM’s products will be provided).
Sales Experience in Software and Cloud : Proven experience in software and Cloud sales, including software, SaaS, IaaS, PaaS, and more.
- Experience working with a broad spectrum of IBM Sustainability Software technology solutions – Sterling, Maximo, TRIRIGA, etc. (training in IBM’s products will be provided).
- Experience working in Sales of Software
- Experience working with Federal, Local/State customers.
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