Microsoft Cloud Solution Architect CSA – Business Applications 

United States, Washington 

550828134

Required Qualifications (RQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• 2+ years of experience in developing (writing code), customizing, tuning, and troubleshooting with Dynamics 365 and Dataverse
• 2+ years of experience working with two or more of the following: C# (CRM Service Client, Dataverse Service Client, Web API), JS (Client Side Object Model), Debugging, building and testing Plugins, Custom Api, CodeActivity, Function Apps

Preferred Qualifications (PQs)

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+ years experience in information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, consulting, and/or Microsoft Business Applications technologies
• 4+ years experience working in a customer-facing role (e.g., internal and/or external) as a lead technical solution architect, lead functional consultant, or business value consultant.
• Expert level functional or technical certification in one or more Microsoft Dynamics 365 apps

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until December 14, 2024.

• Customer Centricity - Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging Microsoft Business Applications implementation expertise to enable defined Customer Success Plan outcomes. You will actively listen and drive to the best outcomes.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.
• Business Impact - Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by providing expertise/guidance to technical and business decision makers to ensure they understand Microsoft's Business Applications value proposition. Effectively drive usage and generate value from Microsoft technology investments via implementation advisory, performance efficiency and organizational/operational excellence.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live or broad usage of projects by leveraging technical/functional/project management & business value subject matter expertise. Deliver all work according to MS best practices & policies and using repeatable Intellectual Property (IP).
• Identify growth opportunities: Leverage knowledge of the products, services, and value propositions of Microsoft Business Applications in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs.
• Technical Leadership: Learn-it-all: Drive continuous alignment and improvement of individual skills to better support and enable customer’s and MSFT’s business goals.
• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to Intellectual Property (IP) creation, prioritize IP re-use and learn from others to help accelerate your customers transformation journey.