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JFrog Developer Support Engineer Israel, Center District 550119319
14.07.2024
As a Developer Support Engineer at JFrog you will...
- Troubleshoot and Investigate complex customer’s CI/CD scenarios and provide innovative solutions for their requirements
- Develop scripts in Bash, Python, Groovy for debugging and automating
- Set up JFrog applications and 3rd party products in various development environments
- Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
- Reproduce customer scenarios and fill relevant bugs/features
- Maintaining and improving a knowledge base of known issues and solutions
- Integrate and collaborate with JFrog’s R&D, QA, Release and Sales teams
- Ability to work in flexible hours and weekends while needed
- BSc or equivalent in Computer Science or Computer Engineering
- 3+ years experience in customer-facing roles - Mandatory
- Able to manage complex, escalated cases, involving multiple architectures across multiple platforms
- Experience in Linux - Mandatory
- Strong technical software-related debugging skills - Mandatory
- Understanding of Java or other compiled language - Mandatory
- Knowledge/experience with databases, LDAP, NGINX, Apache Tomcat - Advantage
- Experience in DevOps industry - Advantage
- Excellent spoken and written English
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