JPMorgan Vice President HR Product Management 

India, Maharashtra, Mumbai 

549368137

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Writes the requirements, epics, and user stories to support product development
• Serve as a single point of ownership for an experience or workflow, leading the product development lifecycle from discovery and design through implementation – coordinating and delivering new epics, features, and writing requirements
• Utilize in-depth knowledge of Service Now platform and utilize architects to optimize Employee Help solutions, staying abreast of new features and best practices; drive product innovation be exploring new ideas and opportunities to enhance the base product and meet evolving customer needs
• Support a strong risk, controls & conduct framework and a “security-by-design” product mindset
• Partner with area and functional product owners, servicing leads, content teams, and business representatives across the Employee Help Product domains to inform and deliver expected business outcomes
• Define and track metrics (OKRs) to measure product success

Required qualifications, capabilities, and skills

• Minimum 8+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Developing knowledge of data analytics and data literacy
• Cross-functional partnership and collaboration skills – Comfort building and maintaining strong relationships with a broad set of product and functional partners
• Stakeholder management - Comfort with managing stakeholder relationships while standing up for product integrity and user experience
• Organizational and management skills – Strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment. Strong decision-making skills
• Customer obsessed – develops deep data-informed and research based empathy and understanding employee needs, and advocates for them

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixes, complex organization
• Knowledge of Service Now product – Life Cycle Events, Enterprise Onboarding, or Employee journey management