JPMorgan Team Lead - Alarm Monitoring Center Specialist 

United States, Arizona, Tempe 

548457874

As an Alarm Monitoring Operator you will:

• Respond in a timely manner to alarm signals to ensure the protection of lives and firm assets
• Dispatch the police or service vendors and handle inbound calls relating to alarm system issue
• Provide first tier ingest of all calls into the monitoring center and conduct initial triage and troubleshooting efforts as needed, either rectifying the issue or routing it to the appropriate resource.
• Ensure all incidents are effectively escalated and managed at each location
• Placing alarm systems on test as required
• Service call creations for all system needs
• Ensure any false or problem incidents are reported to the necessary department for corrective action and resolution.
• Ensure all SOP’s are followed correctly
• Ensure critical alarm testing is carried out on a quarterly basis and take ownership for any faults identified so can be managed to completion
• To liaise with all Security staff as well with local site security teams across the estate on all security incidents

Required Qualifications capabilities ,skills :

• Excellent computer skills, with the ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to learn new applications quickly
• Type 40 WPM
• Speak, Read & Write English
• Provide exceptional customer service
• Ability to talk/listen on the phone while performing other duties such as typing
• Reliable attendance
• Flexibility to work weekends or other shifts
• Ability to perform independently