Samsung CS Field Operation Senior Specialist 

United States, New York, City of Rochester 

547700165

Role and Responsibilities

• Monitor & enhance Samsung Egypt SVC KPI’s to meet company target.
• SVC network management [new SVC providers expansion / renewal & termination].
• Handle operation issues [replacement problems, Repair delay, Partners problems, ..]
• Authorized partners evaluation & selection.
• Implement SVC strategy allocated tasks.

Educational Background:

- A bachelor's degree from a reputable university.

From 3-5 years of experience in after sales operations.

Strong communication, negotiation and problem-solving skills.