Bank Of America National FSA Team Manager Jacksonville FL 

United States, Florida, Jacksonville 

547315493

Job Description:

Working in a retail sales/service environment, the incumbent is responsible for coaching/supervising a team of Financial Solutions Advisors with respect to advice and guidance, achieving goals, and servicing of client accounts. The responsibilities of this role include:

Ensure Financial Solutions Advisors deliver a world class consistent client experience and continuously improve client care, conversion and retention

Deliver the entire Enterprise including investing, banking and lending

Responsible forrecommendations, trades and trade execution consistent with our investment process

Source and cultivate talent pipelines with a strong focus and ability to coach and develop advisors

Work with the Division and Performance Manager in the hiring and training of new advisors

Assist with ongoing BAC/Merrill Lynch product and sales training

Required Skills:

Licensed with the Series 7, 66, 9 & 10 (or equivalents), required

Detail oriented, with good follow-up skills

Excellent verbal and written communication skills

Strong focus on compliance and regulatory standards

Ability to foster and build relationships

Desired Skills:

• Professional designation preferred

• Strong ability to communicate across leadership and to associates

• Ability to effectively manage work load

• Experience and track record of driving teams to achieve KPI's

• Experience delivering managed products

Enterprise Job Description:

Working in a service and sales environment, incumbents are responsible for training, coaching, hiring and supervising a team of associates in the Consumer Investments Solutions & Client Services organization. The responsibilities of this role include: monthly 1:1 associate coaching to provide an optimal client experience and performance; supervision of day-to-day activities; work with the recruiting team and Division Manager in the hiring and training of new personnel; ensure schedule adherence and proper call management of all team members in relation to the contact center strategy; conduct ongoing training as needed; responsible for molding the behavior and professionalism of all team members; promote work unity improvements to current workflow processes; resolve all client issues that are elevated to supervisory level. Licensing requirements are as follows: Series 7, 66, 9 and 10 or their equivalent.