Amazon Telecom Ops Engineer Amazon Connect 

Australia, New South Wales, Sydney 

545731446

Troubleshooting Expert. You look for difficult challenges and revel in the satisfaction of solving complex issues. High pressure situations focus your attention instead of destroying your concentration.Think Big. The ideal candidate will build and support solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.
Gratification: You will know you are directly responsible for solving real customer problems.Ownership: You will quickly become responsible for key components of the service, and drive what and how to build them.Have fun: Surround yourself with a highly talented pool of engineers that like to solve complex problems, but also work in a fun and autonomous environment.A day in the life
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance

- Bachelor's degree or 5+ years of relevant experience in a large scale environment
- 3+ years of network and operating system support experience
- 3+ years of Telephony related experience, (ie SIP, RTP, VOIP, Open source voice services)
- Working knowledge of Linux system administration
- Experience in systems automation using common scripting languages
- Fluent in Mandarin and English

- Experience troubleshooting telephony systems
- Experience with open-source VoIP systems like Asterisk, Free-Switch, SIPp, SER, etc
- Operational experience in a 24/7 production environment
- 3+ years experience with cloud computing technologies
- Experience working as part of a global team
- Experience automating routine tasks