Uber Implementation Lead Uber Business 

United States, West Virginia 

545256043

What the Candidate Will Do

• Own customer onboarding in the launch phase both operationally and strategically: build, set up, and plan the implementation of new accounts
• Execute customer webinars, roadshows, product demonstrations and training to help customers latch on the product. Implement initiatives that can improve adoption & utilization and optimize processes to enable the sales experience.
• Work with Uber for Business customers and internal teams to closely understand the needs and goals of each customer. Coordinate a flawless launch that drives adoption and usage, in turn helping customers meet their program objectives.
• Understand U4B's products & solutions and navigate internally to capture the knowledge of the broader Uber platform, as needed for customer enablement and growth.
• Be the champion to generate customer advocacy, testimonials and data trends that can help improve sales processes and enable incremental customer experience.

What the Candidate Will Need

• 3 years of professional experience with a minimum of two years in a customer-facing role.
• Tech-savviness: you’ll be using multiple systems in your role, and Salesforce experience is a plus.
• Ability to use insights and data-driven decision making to inform the sales process and developing strategies to respond to a dynamic market landscape.
• Effective problem solving skills to resolve customer challenges associated with behavior change, technology adoption and growth.
• Love collaborating in a team setup and innovate on existing process and ways of working to increase business impact.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .