המקום בו המומחים והחברות הטובות ביותר נפגשים
What will you do:
Build on your knowledge by going through intensive onboarding, which includes taking Red Hat Enterprise Linux (RHEL) Certifications, like Red Hat Certified Engineer (RHCE)
Support Red Hat’s customers on various Red Hat Enterprise Linux-related issues on different Hybrid Cloud solutions
Provide technical support to Red Hat enterprise customers
Diagnose problems, troubleshoot customer issues, help identify the root cause, and develop solutions to technical issues
Manage workload to ensure that all customer issues are timely handled and driven to resolution.
Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio
Exceed customer expectations by providing outstanding customer service
Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge management system while working on customer issues
Collaborate with your colleagues on different side projects and contribute to the success of the global team
What will you bring:
Thorough knowledge of the Linux kernel
Professional working experience as a support, sustaining, or development engineer or other directly related experience in an enterprise environment
Previous experience configuring and troubleshooting various scenarios on Linux systems, with knowledge of the Kernel
Excellent communication and troubleshooting skills, ability to analyze and effectively resolve complex customer issues
Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
Passion for problem-solving and investigation of the most complex customer and technical problems
Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills
Team player attitude, open-minded and collaborative approach
Any Linux system administration certifications are a plus
משרות נוספות שיכולות לעניין אותך