Yotpo Delivery Operations Manager 

Israel, Tel Aviv District, Tel Aviv-Yafo 

542875350

You will:

• Orchestrate the design and implementation of plans and service models. This includes SLAs, segmentation, resource allocation, territory assignment, team structure, etc.
• Define key performance metrics and targets, create reports and dashboards to derive insights into the health of the business.
• Identify areas of opportunity and weakness and create and execute plans to tackle those.
• Design processes and flows – automations and people – to optimize the operation according to the key metrics you will define.
• Create executive – level presentations for both local and global leadership reviews; organize quarterly business reviews.
• Perform ad-hoc analyses across multiple data sets and tools.
• Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes.

About you:

• 2+ years of professional experience, ideally in CS/sales/delivery/business operations roles, business analyst roles, project management roles or consulting
• Self-starter and high degree of motivation to go above and beyond the task at hand
• Comfortable with quantitative analysis
• Ability to translate complex information into easily consumable insights
• Excellent communications and presentation skills
• Experience with Excel / Google Sheets
• Experience with Salesforce is a plus.