Salesforce Customer Success Manager - Commerce Cloud 

Mexico, Mexico City 

541827952

Job Category

Job Details

Your Impact

Coordinating the completion of the Signature Success catalogue of services as required for your customer.

The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• Demonstrated ability with proven experience in Digital and E-Commerce environments, including one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical or Solutions Architecture.
• Outstanding communication and presentation skills with demonstrated ability to communicate and influence optimally at all levels of the organization, including executive and C-level.
• Skills for analyzing technical concepts, translating them into business terms and mapping business requirements into technical features.
• Ability to explain sophisticated technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
• Spanish and English proficiencies are both important for this opportunity
• Preferred Requirements
• Experience with Commerce Cloud and Marketing Cloud or similar technologies
• Experience with the Salesforce Core platform is a plus
• Work experience in Retail and Consumer Goods industries
• Salesforce product certifications are a plus (AI Associate, B2C Commerce Developer, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant).
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.
• Additional EU language would be beneficial

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Posting Statement

does not accept unsolicited headhunter and agency resumes.