Commercial Banking KYC Manager
Job Responsibilities:
- Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions.
- Coordinate and lead regular team meetings where appropriate.
- Provide KYC Relationship Officers with guidance and resources to perform their specified job functions.
- Facilitate the collaboration of ideas and follow-up to recommend the best solutions.
- Provide support in the process of interviewing and hiring new KYC Relationship Officers.
- Manage the team’s pipeline to ensure KYC Lifecycle Events are coordinated with offshore partners in a timely manner; manage and adjust the team’s broader capacity.
- Work with direct manager and regional market leadership to maintain proactive management of client escalations, issues, and other items that require special handling related to KYC Lifecycle Event management.
- Work closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.
Required qualifications, capabilities and skills:
- BA/BS or equivalent work experience
- Prior experience in preparing and processing KYC forms
- Client Service or Data Quality and Controls experience
- Strong time management, organizational, planning, and follow-up skills; ability to multi-task effectively
- Strong analytical and problem-solving skills
- Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
- Prior management/supervisory experience; demonstrated leadership ability
- Demonstrated commitment to coaching and people-development
- Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing, and tracking metrics
- Proficient in MS Office applications, especially Excel
Preferred qualifications, capabilities and skills:
- Excellent attention to detail
- Strong verbal and written communication skills
- Independent, self-motivated, and a team player