Drive adoption of Cybereason’s Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
Work with customers to design their Customer Security Strategy aligned with Cybereason philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
Collaborate with the Sales Team for customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.
Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.
What we are looking for
6+ years of customer-facing organizations (i.e. Customer Success Manager, Engagement Manager, Project Manager, PMO, Account Executive/Manager or Sales Engineer)
Ability to work in a fast-paced, results-oriented culture
Excellent interpersonal skills and manage relationships at all levels of the company
Creative thinker with the ability to troubleshoot issues quickly and effectively
Excellent written and verbal communication skills
Strong presentation skills
Extremely well-organized and analytical with an ability to work well under pressure
Strong Team player as well as a proactive individual contributor
Ability to grasp Basic / advanced technical concepts and strategy of Cybereason’s Solution
Core Values:
Win As One: The power of an individual is less than the power of a team.
Ever Evolving: Change keeps us at the forefront, so we encourage it.
Daring: To achieve the impossible, we must dare to be different.
Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
Never Give Up: We are tenacious and resilient, and we never stop.
UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.