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Cybereason Customer Success Manager Enterprise 
Japan, Tokyo 
541101853

24.08.2024

What you will do

  • Drive adoption of Cybereason’s Solution within assigned accounts through continuous increase in value leading to renewal and potential for new business.
  • Work with customers to design their Customer Security Strategy aligned with Cybereason philosophy and provides continued value to the Customer and drive long-term account satisfaction and growth.
  • Collaborate with the Sales Team for customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
  • Closely monitor adoption rates of assigned Accounts, providing insight to Customers. Feed this back to the Sales and Marketing Teams.
  • Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them.
  • Work with the Sales, Pre-Sales Engineer to facilitate a seamless Customer on-boarding process, ensuring a smooth “Go Live” and instruction for the customer from the outset.

What we are looking for

  • 6+ years of customer-facing organizations (i.e. Customer Success Manager, Engagement Manager, Project Manager, PMO, Account Executive/Manager or Sales Engineer)
  • Ability to work in a fast-paced, results-oriented culture
  • Excellent interpersonal skills and manage relationships at all levels of the company
  • Creative thinker with the ability to troubleshoot issues quickly and effectively
  • Excellent written and verbal communication skills
  • Strong presentation skills
  • Extremely well-organized and analytical with an ability to work well under pressure
  • Strong Team player as well as a proactive individual contributor
  • Ability to grasp Basic / advanced technical concepts and strategy of Cybereason’s Solution

Core Values:

  • Win As One: The power of an individual is less than the power of a team.
  • Ever Evolving: Change keeps us at the forefront, so we encourage it.
  • Daring: To achieve the impossible, we must dare to be different.
  • Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
  • Never Give Up: We are tenacious and resilient, and we never stop.
  • UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.