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Couchbase Director Cloud Architecture & Professional Service United States 540901683
20.07.2025
Regional Leadership & Strategy
- Lead and grow a high-performing Americas-based Professional Services team, including Solution and Cloud Architects.
- Define and execute the regional services strategy aligned with Couchbase’s growth and customer success goals.
- Manage delivery capacity and resource planning to support both strategic and transactional engagements.
- Act as an executive sponsor for key customer implementations, ensuring alignment with business outcomes and rapid deployment success.
- Guide customers through the architectural design, deployment, and optimization of Couchbase on-premises, in the cloud, or at the edge.
- Partner with Sales and Solutions Engineering to scope engagements and support pre-sales services positioning.
- Drive repeatable, scalable services delivery using standardized methodologies, templates, and tooling.
- Monitor project health, customer satisfaction (CSAT/NPS), and services utilization to ensure quality and profitability.
- Ensure timely resolution of escalations and promote proactive customer risk management.
- Attract, coach, and retain top talent with deep technical and consultative skills.
- Develop regional onboarding and career progression frameworks to build technical depth and engagement.
- Promote a culture of customer obsession, transparency, and continuous improvement.
- Collaborate closely with Product and Engineering teams to channel feedback from the field into roadmap planning.
- Work with Sales Enablement and Partner teams to support joint delivery models and regional partner readiness.
- Contribute to packaging new services offerings and go-to-market strategies tailored to Americas customers.
- 10+ years in Professional Services, Solution Architecture, or Technical Consulting, with at least 5 years in a regional or senior leadership role.
- Proven track record of managing teams that deliver enterprise cloud/data platform implementations across North America.
- Deep experience with distributed databases, NoSQL, microservices, and cloud-native technologies (AWS, GCP, Azure).
- Familiarity with a traditional RDBMS including schema modeling, performance tuning and configuration.
- Demonstrated ability to influence C-level stakeholders and lead complex, multi-phase customer engagements.
- Strong operational acumen in managing delivery metrics, utilization, and project profitability.
- Exceptional interpersonal, communication, and leadership skills.
- Experience with Couchbase or similar NoSQL, in-memory, or distributed database technologies.
- Experience supporting Fortune 500 or large enterprise customers in regulated industries.
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
Base Pay Range
$191,250 - $225,000 USD
Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for and . Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:
- Generous Time Off Program - Flexibility to care for you and your family
- Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
- Financial Planning - RSU equity program*, ESPP program*, Retirement program* and Business Travel Insurance
- Career Growth - Be valued, Create value approach
- Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
- And much more!
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