EY CBS-BMC-BMC Enablement-Operations-Senior Associate-AR 

India, Kerala, Kochi 

54015816

Your key responsibilities

• ·Issue Resolution: Promptly address operational issues to maintain service excellence and optimize client satisfaction. Understand client needs and ensure that operations align with delivering value to clients.
• ·Relationship Management: Collaborate with key stakeholders and specialist areas to ensure tasks are delivered within agreed timeframes.
• ·Cross-Departmental Collaboration: Facilitate collaboration to enhance operational efficiency and ensure client-focused outcomes.
• ·Process Optimization: Analyze and improve business processes for enhanced efficiency and effectiveness.
• ·Data Analysis & Data Management: Proficiently analyze data to make informed decisions and improve operational performance. Execute data cleansing, update project forms, and manage project asset updates.
• ·Deployment Activities: Orchestrate deployment activities for various projects.
• ·Workflow Operations: Manage shared mailboxes and oversee ticketing items.
• ·Budget Management: Contribute to budget planning, report preparation, and expense monitoring.
• ·Project Management: Assist in planning, executing, and closing projects, including resource allocation and timeline management.
• ·Procurement Support: Support the procurement process from requisitions to purchase orders and invoice processing.
• ·Risk Management: Promptly identify, assess, and mitigate operational risks.
• ·Web Management: Manage and update EY.com web pages, collaborating with the EY.com team to enhance web presence.
• ·Documentation: Format presentations and decks, and handle SCORE submissions.
• ·Event Support: Provide analyst briefing books, conduct surveys, generate event reports, and support webcast operations.
• ·Meeting Coordination: Draft and publish meeting minutes and engage in research activities.
• ·Leadership Skills: Demonstrate the ability to motivate colleagues and manage conflicts effectively.
• ·Communication Skills: Exhibit strong verbal and written communication skills for effective collaboration with stakeholders.
• ·Technology Proficiency: Possess familiarity with data analysis and operations/project management software and tools.

Skills and attributes for success

• Exceptional communication skills - both written and verbal.
• Demonstrate strong organizational skills and critical thinking abilities.
• Demonstrate strong interpersonal, analytical skills, problem-solving and decision-making skills.
• Exceptional attention to detail.
• ·Contribute as an effective team member and take accountability for deliverables.
• ·Flexible and willing to adjust to multiple responsibilities to align with developing business requirements, shifting priorities and rapid changes.

To qualify for the role, you must have

• Overall – 5-7 years of experience; 3-4 years of relevant experience
• Bachelor’s degree or master’s degree
• Flexibility to support UK/US time zone
• Experience working with global clients

Ideally, you’ll also have

• ·Practical experience of working in MS Excel, Word, PPT, Outlook, Teams, PowerBI, SharePoint, OneDrive
• ·Experience in building ey.com pages preferred.
• ·Knowledge in Project Management concepts and methodologies.
• ·Good understanding of brand, marketing, and communications.
• ·Aptitude and willingness to continually expand your core skillset, including GenAI readiness

Technologies and Tools

• ·Proficiency in Microsoft Office Suite (Word, Excel, PPT)
• ·Hands on experience with Modern SharePoint Online, Microsoft Power BI, Microsoft OneDrive, ChatGPT/Co-Pilot
• ·Knowledge of Project Management methodologies and tools – Microsoft Project, Trello, Jira

What we look for

• ·Self-motivated individual with strong desire to learn/expand their knowledge/skills/experiences which fit into changing business environments.
• ·Individual should be capable to prioritise tasks assigned to them with appropriate time management and listening skills.
• ·Ability to build and leverage relationships with and influence multiple internal groups across all levels of the organization.
• ·Ability to quickly define challenges, collect input, conduct assessments, draw conclusions and provide timely recommendations.
• ·Take the initiative; be proactive in a fast-paced and highly challenging environment.
• ·Efficient team player and ability to demonstrate sound mindset in challenging situations.
• ·Creative problem-solving mindset with a flexible can-do attitude.
• ·Flexibility to work during varying shifts, accommodating global time zones.
• ·Strong organizational and operations management skills.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy.

• We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• ·Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
• ·Success, as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• ·Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
• ·Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.