Execute and support on all major AV integration projects
Provide Event support and set-up in coordination with entire AV Team
Participate in architecture discussions and planning with IT and Facilities teams
Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of the project is realized
Provide troubleshooting in crisis situations for users
Develop and implement hardware and software integrations to streamline support
Provide backup support services in the absence of other AV Support Technician
Create end user and internal AV team documentation
Work closely with IT and AV Engineers to ensure new office build handoffs are thorough and complete
Keep photo database and event coverage archives
Basic network understanding including TCP/IP, UDP, IP schemas
What You’ll Bring
Currently enrolled in an educational program and graduating between 2025-2026
Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels
Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting
Ability to independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints
Live event experience preferred
Microsoft Teams experience preferred
Certification or related technical certificates a plus
Photoshop experience and skills with Microsoft Office packages preferred
Ability to multi-task, prioritize and work in an extremely fast-paced environment
Happy to travel and attend events globally as needed