Cyberark Service Operations Associate 

India 

539070361

Responsibilities:

• Support user access provisioning requests for technical and partner communities, ensuring timely response and accurate completion.
• Troubleshoot user login and functional issues until resolution.
• Fulfill resource scheduling requests for Security Services engagements, including but not limited to creating/updating resource requests, tracking availabilities, confirming engagement dates and times with customers and partners, and creating/updating resource assignments.
• Collaborate with internal and external stakeholders to prioritize requests based on business needs.
• Triage and escalate user access and resource scheduling requests to other team members based on defined SLAs.
• Assist the manager in conducting user access and resource scheduling review processes to ensure policy compliance.
• Assist initiatives to provide continuous improvements and scale with volume growth.
• Adhere to standard operating procedures and runbook to ensure consistency of quality and operational excellence.

• Bachelor’s degree.
• Professional experience (3 years+) in a customer support role.
• Ability to work independently and prioritize requests by business goals in dynamic and fast-paced working environments.
• Ability to collaborate and communicate effectively with multiple departments within the organization.
• Highly organized, responsive, and energetic.
• Excellent English skills, including verbal and written communication.
• Working knowledge of Salesforce and FinancialForce software preferred
• Familiarity with resource allocation and scheduling experience is a plus.
• Customer First: Constantly strive to understand our customers and their needs from the perspective of the Service Operations, providing excellent customer experience and operational excellence.