Boston Scientific Associate Service Sales & Operations 

India, Haryana, Gurugram 

427994913

Service Sales:

• Manage the entire cycle of service sales domain which includes tracking of opportunities, timely release of quotations to the respective stakeholder, keep a track on progress.
• Ensure the balance of current contract capture rate and help for a proportionate growth.
• Accountable for getting the service orders processed timely.
• Updating the activities and building a tracker to represent services in a structured manner.
• Coordinating with FSEs for any needful and request from customer and facilitating the same.
• Building the reports from SAP, Service Max on service deliverables for team evaluation of the business growth ratio through SAP.
• Settlement of payments with Finance & Accounts by linking to the corresponding commercial invoices and advances.
• Follow up of payments / overdues / AR from customer by using the best media, collaborating with local stakeholder (FSE, Sales Rep, Customer etc.)
• Coordination with sales team for smooth sales operations and to provide support to customer as per the requirement
• Distributor & Vendor management for calibration of tools etc.
• To communicate with the distributors/customers both Internal and External for the need of Business growth and billing.
• Coordination with Finance and Customer Care for necessary Billing and Order Processing.

Complaint Management:

• Manage the entire complaint management system for all the service requests across all the capital equipment’s & all functions.
• Ensure timely and effective way of complaint management by collaborating with FSEs and customer for prompt and right service delivery.
• Wok on the tools like SAP, Service Max (Sales Force) for ensuring timely services.
• Ensure timely closure and keeping a track of service metrics such as customer downtime, TAT etc.
• Managing the complaint management process as per BSC Quality norms.
• Coordinate with supply chain / warehouse on return of spares, capital equipment’s with ensuring right settlement in records in SAP.
• Build a tracker for service deliverables.
• Calling to customers for a feedback survey after every service call has been closed by FSE.
• Customer Feedback Survey Management.

Competencies:

• Sound knowledge on service operations specially in field of medical devices (capital equipment’s).
• Ability to drive the entire service revenue and operations domain individually for India and HUB countries.
• SAP, Service Max (Sales Force), MS Office, Tableau etc.
• Strong analytical and communication skills.
• Knowledge on Local Finance Transactions norms like GST, HSN Codes & Taxation will be an advantage.
• Team Player and Collaborative Attitude.

Minimum Requirements:

• 03+ Years’ experience in the field of service operations and specialization in medical devices industry.
• Graduate with strong analytical skills.
• Strong hold and experienced in MS Office (Excel, Word, Power Point).

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.