JPMorgan Technology Support III - Payments Linux & SQL / AWS 

Argentina, Autonomous City of Buenos Aires, Buenos Aires 

538105857

As a Technology Support III team member in Merchant Services, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identify issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

Required qualifications, capabilities, and skills.

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
• Good English communication skills, both verbal and written, with the ability to clearly convey technical information during large conference calls and with senior audiences.

Preferred qualifications, capabilities, and skills

• Experience in SQL queries to retrieve and manage information inquiries from an Oracle database.
• Knowledge of Linux or HP Non-Stop X Systems.
• Experience in Application Support / Production Management following the ITIL framework.
• Knowledge of applications or infrastructure in a large-scale technology environment, either on-premises or in the public cloud.
• Exposure to observability and monitoring tools and techniques, such as Splunk, OpenSearch, Nagios, Geneos.
• Working understanding of public cloud
• Experience with one or more general purpose programming languages and/or automation scripting is a plus
• Exposure to Data communication troubleshooting.
• Knowledge of job scheduling tools. Working experience with Control-M is a plus.
• Understanding of data replication processing.