Wells Fargo Business Accountability Associate Manager 

Philippines, Caloocan 

536585789

In this role, you will:

• Supervise coordinators in performance of less complex tasks and processes to ensure timely completion, quality, and compliance of assigned work
• Identify opportunities for process improvement, risk management, and control opportunities
• Make day-to-day supervisory and tactical decisions and resolve issues related to team supervision, work allocation, and daily operations under direction of senior management; leverage interpretation of existing policies, procedures, and compliance requirements
• Collaborate with and consult with peers, colleagues, and mid-level managers
• Manage allocation of people and financial resources for aligned department or business group
• Be responsible for selection, evaluation, and development of staff

Required Qualifications:

• 2+ years of risk management, business controls, or compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 1+ years of leadership experience

Desired Qualifications:

• Has at least 5 years of people management experience
• Extensive experience on Quality Assurance process and has deep understanding on risk and control related to Customer Complaints.
• Strong critical thinking, communication, problem solving and stakeholder management skills.

Job Expectations:

• Can work mid to night shift with 5 days RTO.
• Can manage at least 10 Full-Time Employees.
• Provide training and support to QA Team members that covers systems, policies, procedures and core processes.
• Manage and facilitates capacity planning and workload distribution.

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.