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Apple AppleCare Regional Calibration Manager Ireland, Cork 535346372
05.09.2024
Minimum Qualifications
- 4+ years leadership experience in an inbound contact centre
- Experience leading a team and structuring priorities to meet regional and global goals
- Understanding of call centre quality standards and the importance of quality, compliance and support processes
- Ability to work a flexible schedule for international meetings
Preferred Qualifications
- Strong analytical and critical thinking skills with a proven track record of effective root cause analysis
- Experience leading projects, from conception through to implementation
- Clear and effective written and verbal communication skills in English, with an ability to tailor your message to your audience
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