EY ServiceNow Functional Consultant - Technology Consulting 

Australia 

53508414

We bring together extraordinary people, like you, to build a better working world.

Responsibilities:

• Lead a functional delivery stream to design, plan and implement ServiceNow capability
• Conduct requirement gathering workshops and collaborate with project teams to ensure client requirements are effectively translated into project plans, including:
  • the design of functional specific applications and modules
  • the design of core platform capabilities that underpin the functional modules (including for example, knowledge base and service catalogue)
  • the design and functionality of the user experience layer as relevant to the functional modules (including for example, employee service centre)
• Effectively guide the client toward best practice implementation outcomes in alignment with the ServiceNow Implementation Methodology and ITIL best practices (where appropriate)
• Execute and contribute to Agile Projects
• Identify and manage potential risks across projects
• Develop training materials and conduct training sessions with clients
• Maintain strong relationships with clients and stakeholders
• Display leadership, mentoring and management for early career team members
• Effective upwards management to program lead and executives
• Contribute to business development activities including written proposals, presales activities, functional demonstrations and presentations

What we’re looking for

Here’s our ‘wish list’ but don’t worry if you don’t tick all the boxes. We’re interested in your strengths, what you want to learn, and how far you want to go.

• Proven experience of ServiceNow Consulting and Implementations, preferably in one or more of ITSM, SPM, CSM, HRSD
• Strength in requirement gathering and workshop facilitation with the ability to manage conflicting views and challenging participants
• Demonstrated ability in relationship management and risk management
• Strong communication skills and ability to adjust communication style for audience
• Proven leadership skills and ability to mentor and manage early career team members
• Ability to configure Catalogue Items, and design/brand the Employee Service Centre to medium complexity
• Ability to design and write knowledge base content
• Experience in Agile Projects
• For ITSM specialisation - understanding and experience of ITIL best practice, CMDB, CSDM, Service Design and SIAM
• For SPM specialisation – understanding and experience of common project management methodologies – agile, waterfall, hybrid, reporting, financials
• For CSM specialisation – understanding and experience of external service delivery best practices, B2B and B2C workflows, case management and CTI
• For HRSD specialisation – understanding and experience of HR functional domains, employee experience, workforce redesign, safe workplace, and workspace service delivery
• ServiceNow Functional Certifications and CSA desirable
• Bachelor Degree in a related field desirable
• Domain specific certifications desirable (ITIL, SAFe, etc)

What we can offer you

• Explore how a career at EY is yours to build at
• Discover how, when and where you can work at
• Learn about our commitment to DE&I at
• Understand how our benefits can support you at

Apply now… we’re over 9,000 perspectives in Australia and we’re ready to welcome yours.

or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential.

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.