SAP Senior Systems Support Engineer 

Portugal 

534793730

The requirements and expectations regarding our team are high, and we help each other to deliver the best possible user experience. This highly innovative and transformative area of IT brings some unique challenges but also opportunities to greatly support and enhance the productivity of SAP employees.

• You are part of a team that is managing our third-party resources which are delivering the onsite end user support and are responsible for the hardware lifecycle of our end user hardware in Germany.
• You are supporting the installation, configuration, maintenance and troubleshooting on Windows 11, Mac OS X systems and Linux clients.
• You are the starting point for our internal customers for their “non-everyday” issues and help them solve them with a customer-centric support approach.
• You are able to monitor and analyze IT performance and availability with tools like Nexthink.
• You have in-depth network knowledge and can identify and solve network problems on client devices like Windows and Apple Laptops and Workstations.
• You can look at problems from different angles and can recognize relationships that you then use as a solution approach.
• You work according to the principles of Agile/SAFe and are part of a self-organized team.
• You apply the ITIL processes for problem management and document all relevant information in the Service Now system.
• Create and maintain dashboards and reports in the Service Now environment.
• Work closely with other IT professionals, customers, and stakeholders to deliver a high level of service
• Use your scripting – and coding skills in the Microsoft and Apple environment to develop and implement automated solutions on client devices like Windows and Apple Laptops

• Strong Working experience in supporting, deploying and maintaining Client Operating Systems Windows, Apple, Linux
• Strong analytical and problem-solving skills with attention to detail.
• Excellent skills in scripting and coding (Powershell, C-Sharp, Node.js)
• You are familiar with software distribution and device management systems like MS Intune or JAMF
• Decent knowledge of the Service Now environment
• Excellent interpersonal skills – communicating with others, problem solving and decision making.
• Positive attitude, sociable, a team player who is service oriented.
• Ability to work without supervision and taking ownership of assigned tasks.
• Willingness to accept additional responsibilities.
• Excellent in English, both written and verbal.
• Good level in German, both written and verbal.

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